Refund and Return Policy: Your Satisfaction Matters
We appreciate your decision to shop with us. If, for any reason, you are not entirely pleased with your purchase, we encourage you to acquaint yourself with our refund and return policy.
The following terms apply to all products you have purchased from us.
Interpretation and Definitions
Interpretation
The capitalized terms in this policy have specific meanings as defined under the following conditions. These definitions apply whether the terms are in singular or plural form.
Definitions
For the purpose of this Return and Refund Policy:
Company (also referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) is:
BLUE CARBON MULTI CONCEPTS LTD
42, BENUE STREET, TRADEMORE ESTATE, LUGBE, ABUJA, FTC, NIGERIA
Registration number: 7944768
Website can be accessed from https://storyflowocean.shop/
Service refers to the Website.
Orders mean the requests you make to purchase Goods from us.
Goods refer to the items available for sale on the Service, whether they are tangible or digital.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
While we are confident that you will be satisfied with our products, we understand that there may be times when you wish to cancel your order from our Website. To exercise your right of cancellation, as described below based on the type of Goods, you must inform us of your decision through a clear statement. You can inform us of your decision by:
Email: [email protected]
We will reimburse you within 14 days from the day we receive your refund request. The reimbursement will be processed using the same payment method you used for the Order, and you will not incur any fees for the reimbursement.
Digital Goods:
Subscription Renewal and Cancellation: Your Services payment will automatically renew at the end of each subscription cycle. You can cancel your subscription anytime by contacting our support via the provided email. Cancellation will take effect the day after you cancel your subscription, resulting in a downgrade or denial of access to the subscription and/or services. Cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.
One-Time Digital Goods Purchase: You have the right to cancel your order within 7 days of purchase without providing a reason. Contact our support via the provided email for cancellation. If a purchased digital good does not perform as described on the website, you may contact our support at any time for assistance. We will evaluate your claim, and if valid, issue a refund. Refunds will not be granted for instances of purchase abuse.
Digital Services Purchase as Digital Goods: Returns and refunds for digital services will be assessed on an individual basis. Cancellation requests should be sent to our support via the provided email. We will exercise our discretion to evaluate cancellation requests, taking into consideration the Terms of Use and the quality of service provided. Misconduct or improper use may also be considered. Incomplete orders may be canceled within 7 days of order placement. Completed orders or milestones may be canceled within 3 days of the delivery of digital services or the notice of delivery, whichever is later.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
